Overview of various franchise models prevalent in consumer goods industry for sales and after sales service.
05/10/2018
One of our clients is trying to get in touch with some senior sales/ channel experts to understand after sales service models, in terms of in-house vs franchise operations from companies like Sony, Samsung, LG, Aditya Birla Retail, Arvind Lifestyle Brands. The key areas which we want to discuss with the experts are as below:
• Various franchisee models existing in the industry
• Franchisee agreement structures, profit sharing mechanisms
• SLAs, review mechanisms, checks and balances
• Franchisee identification and setup process
• After sales service being handled by franchise
