Understanding Customer Service Practices in Online Marketplaces
12/05/2025
One of our clients wants to connect with experts who have knowledge about customer service operations within online marketplace. They are trying to understand the overall service delivery landscape, query-resolution frameworks, operating models, technology adoption , key challenges, and emerging trends shaping this space. The experts who have previously worked with prominent players such as Flipkart India Private Limited, Airtel Payments Bank Ltd., PhonePe Limited, One97 Communications Limited, Mogli Labs Private Ltd., Amazon India, Reliance JioMart, and PayU etc. would be ideal.
