Evaluation of Customer Service Operations
11/22/2016
One of our clients is looking for experts who possess deep industry knowledge on operational set up of customer service and can help the client in understanding the key challenges an organization is likely to face in setting it up from the scratch. They want to understand the unique aspects of customer experience, the levers used to boost the capabilities of customer service executives and the enablers used to boost the productivity of customer service executives. Experts can be current/ex customer service operational heads of companies like American Express, Amazon, Flipkart, Myntra, Uber, Zappos, Apple, Airtel, Vodafone, HSBC etc.
