Understanding Processes, Best Practices and Key Challenges
04/06/2016
One of our clients is looking to understand the Processes, Best Practices and Key Challenges in Aftersales Business (service/spares management) . The topics to be covered include:-
a. Aftersales process and organization structures
b. Spares, inventory and warehousing management
c. Services delivery and management
d. Pricing of services/spares
e. Customer engagement methods
f. KPIs and general monitoring mechanisms for business performance
g. IT enablement in aftersales processes
