Customer Relationship Management across sectors
04/06/2016
One of our clients is looking to understand customer relationship management in the Automotive Industry. Some of the points to be covered include:-
- Best practices in Customer Relationship Management for Auto Industry
- Key Strategic Initiatives by Major OEMs in India
- Employee Engagement to achieve customer delight
- Measurement of CRM success
- Customer segmentation and insights gathering
- Best practices at Customer touchpoints of Marketing, Sales, Service
